Definitions

In these general terms and conditions, the following words have the meaning stated below, unless the context indicates the contrary: Cooling-off period means the period within which a consumer can exercise his right of withdrawal; Consumer means the natural person who is not acting for purposes related to his trade, business, craft or profession; Day means calendar day; Digital content means data produced and delivered in digital form; Durable data carrier means any tool – including e-mail – that enables a consumer or Tha Dogg House to store information that is personally addressed to him in a manner that allows future consultation or use for a period tailored to the purpose. purpose for which the information is intended, and which allows unaltered reproduction of the stored information; Right of withdrawal means the option for a consumer to cancel the distance contract within the cooling-off period; Distance agreement means an agreement concluded between Tha Dogg House and a consumer in the context of an organized system for distance selling of products, digital content and/or services whereby exclusive or joint use is made up to and including the conclusion of the agreement. of one or more techniques for remote communication; Withdrawal form means the form included in the Appendix to these conditions for a consumer to cancel the distance contract within the cooling-off period; Tha Dogg House means the company Tha Dogg House, located at Amsterdam and registered in the Trade Register of the Chamber of Commerce under 12345678; number and Website means the website of Tha Dogg House, being www.thadogghouse.

1. Applicability

1. 1.1 These general terms and conditions apply to every offer from Tha Dogg House and to every distance contract concluded between Tha Dogg House and a
2. 1.2 Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data If this is not reasonably possible, Tha Dogg House will indicate before the distance contract is concluded how the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer. .
3. 1.3 In the event that specific product or service conditions apply in addition to these general terms and conditions, the second applies mutatis mutandis and in the event of conflicting conditions, the consumer can always rely on the applicable provision that is most favorable to him.

2. Offer

1. 2.1 Obvious mistakes or errors in the range of products, digital content and/or services do not bind Fine
2. 2.2 Each offer contains such information that it is clear to the consumer what the rights and obligations are associated with acceptance of the

3. Agreement

1. 3.1 The agreement is concluded at the time of acceptance by the consumer of the offer and compliance with the associated
2. 3.2 If the consumer has accepted the offer electronically, Tha Dogg House will immediately confirm receipt of the acceptance of the offer

1. Right of withdrawal

1. 1.1 The consumer can terminate an agreement regarding the purchase of a product during a cooling-off period of 14 days without giving
2. 1.2 The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated in advance by the consumer, other than the carrier, has received the product, or: if the consumer has ordered multiple products in the same order : the day on which the consumer or a third party designated by him, other than the carrier, received the last product. Tha Dogg House may, provided it has clearly informed the consumer of this prior to the ordering process, refuse an order for multiple products with different delivery times; b. if the delivery of a product consists of several shipments or parts: the day on which the consumer or a third party designated by him, other than the carrier, has received the last shipment or the last part; or c. in the case of agreements for regular delivery of products during a certain period: the day on which the consumer or a third party designated by him, other than the carrier, has received the first product.
3. 1.3 The consumer can terminate a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium during 14 days without giving
4. 1.4 The reflection period referred to in paragraph 3 starts on the day following the conclusion of the

2. Treatment of the product during the cooling-off period

1. 2.1 During the reflection period, the consumer will handle the product and packaging with He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. It The basic principle here is that the consumer may only handle and inspect the product as he would in a store.
2. 2.2 The consumer is liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.

3. Exercise of the right of withdrawal

1. 3.1 When the consumer exercises his right of withdrawal, he must report this to Tha Dogg House within the cooling-off period by means of the withdrawal form or in another unambiguous
2. 3.2 The consumer shall return the product or hand it over to (an authorized representative of) Tha Dogg House as soon as possible, but within 14 days from the day following the notification referred to in paragraph This is not necessary if Tha Dogg House has offered to collect the product itself. The consumer has in any case observed the return period if he returns the product before the cooling-off period has expired.
3. 3.3 The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the instructions provided by Tha Dogg House.
4. 3.4 The risk and burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5. 3.5 The consumer bears the direct costs of returning the product.
6. 3.6 If performance of the service starts during the cooling-off period, the consumer owes an amount that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.

4. Tha Dogg House obligations in the event of withdrawal

1. 4.1 If Tha Dogg House enables the notification of withdrawal by the consumer electronically, it will immediately send a confirmation of receipt after receiving this notification.
2. 4.2 Tha Dogg House will reimburse all payments made by the consumer, including any delivery costs charged by Tha Dogg House for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the Unless Tha Dogg House offers to collect the product itself, it may wait to pay back until it has received the product or until the consumer proves that it has returned the product, whichever is the earlier.
3. 4.3 Tha Dogg House uses the same payment method that the consumer used for reimbursement, unless the consumer agrees to a different The refund is free of charge for the consumer.
4. 4.4 If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Tha Dogg House does not have to reimburse the additional costs for the more expensive method.

5. Price

1. 5.1 During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. 5.2 Notwithstanding the previous paragraph, Tha Dogg House may offer products and/or services with variable prices, the prices of which are subject to fluctuations in the financial market and over which the entrepreneur has no This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.
3. 5.3 Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
4. 5.4 Price increases from 3 months after the conclusion of the agreement are only permitted if Tha Dogg House has stipulated this and: they are the result of legal regulations or provisions; or b. the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect.
5. 5.5 The prices stated in the offer of products and/or services include VAT.

6. Compliance with the agreement and additional warranty

1. 6.1 Tha Dogg House guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/ or usability and the legal requirements existing on the date the agreement was provisions and/or government regulations.
2. 6.2 In any case, no claim can be made under paragraph 1 of this article (i) in the event of damage due to intent or negligence, (ii) in the event of normal wear and tear and/ or (iii) in the event of damage due to failure or improper observe the instructions for use or instructions for use.
3. 6.3 An additional guarantee provided by Tha Dogg House supplier, manufacturer or importer never limits the legal rights and claims that the consumer can assert against Tha Dogg House under the agreement if Tha Dogg House has failed to fulfill its part of the agreement.
4. 6.4 An additional guarantee means any obligation of Tha Dogg House, its supplier, importer or manufacturer in which it grants the consumer certain rights or claims that go beyond what he is legally obliged to do in the event that he has failed to fulfill his part of the the agreement.

7. Execution of agreement and delivery

1. 7.1 Tha Dogg House will exercise the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
2. 7.2 The place of delivery is the address that the consumer has provided to Tha Dogg House made.
3. 7.3 The consumer must provide Tha Dogg House with the correct address and e-mail Any changes to this must also be communicated to Tha Dogg House in a timely manner. If the consumer has provided an incorrect address for delivery, the additional shipping costs will be borne by the consumer.
4. 7.4 Delivery takes place while stocks last.
5. 7.5 Ownership of delivered products is transferred to the consumer after the amount due has been The risk of the products passes at the time of delivery to the consumer.
6. 7.6 Tha Dogg House will execute accepted orders within 7 working days, unless a different delivery period has been If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 7 working days after he has placed the order. In that case, the consumer has the right to terminate the agreement without costs.
7. 7.7 After dissolution in accordance with the previous paragraph, Tha Dogg House will immediately refund the amount paid by the consumer.
8. 7.8 The risk of damage and/or loss of products rests with Tha Dogg House until the moment of delivery to the consumer or a representative designated in advance and made known to Tha Dogg House, unless expressly agreed otherwise.

8. Payment

1. 8.1 Unless otherwise stated in the agreement, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or in the absence of a reflection period, within 14 days after concluding the In the case of an agreement to provide a service, this period starts on the day after the consumer has received confirmation of the agreement.
2. 8.2 The consumer has the obligation to immediately report inaccuracies in payment details provided or stated to Fine Payment orders for giro and banking institutions are at the expense and risk of the person who gives the order (or authorization) for payment.

9. Accounts and Registration

1. 9.1 The consumer can create an account or otherwise register on the Tha Dogg House reserves the right to refuse an application for such a registration or to cancel the registration, for example after discovering irregularities.
2. 9.2 The login details are strictly personal and may not be made available to third The consumer is responsible for the use of his login details, even if this happens without his knowledge.
3. 9.3 The consumer will immediately warn Tha Dogg House if he suspects that his login details are known to a third party or if any other irregularities occur.
4. 9.4 The consumer is not permitted to request or manage more than one account. The consumer is furthermore not permitted to (re)apply for or manage an account after Tha Dogg House has refused the consumer’s application for an account or has canceled the consumer’s account after registration.

10. Force majeure

1. Tha Dogg House and the consumer are not obliged to fulfill any obligation if they are prevented from doing so as a result of a circumstance that is not attributable to Tha Dogg House. fault, and is not his responsibility under the law, a legal act or generally accepted views.

11. Complaints procedure

1. 11.1 Tha Dogg House has a sufficiently publicized complaints procedure handles the complaint in accordance with this complaints procedure.
2. 11.2 Complaints about the execution of the agreement must be submitted fully and clearly described to Tha Dogg House as soon as possible after the consumer has discovered the defects.
3. 11.3 Complaints submitted to Tha Dogg House will be answered within 2 working days from the date of If a complaint requires a foreseeably longer processing time, Tha Dogg House will respond within 2 working days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

12. Privacy and Security

1. 12.1 Tha Dogg House respects the customer’s Tha Dogg House handles and processes all personal data provided to it in accordance with applicable legislation, in particular the General Data Protection Regulation. The customer consents to this processing. Tha Dogg House uses appropriate security measures to protect the customer’s personal data.
2. 12.2 For more information about privacy, please refer to the Tha Dogg House website.

13. Other

1. 13.1 Any deviations from these general terms and conditions can only be agreed in No rights can be derived from such deviations with regard to legal relationships entered into later.
2. 13.2 Unless proven otherwise, Tha Dogg House administration serves as proof of the requests and/or orders made by the The consumer acknowledges that electronic communication can serve as evidence.
3. 13.3 Tha Dogg House is entitled to transfer the rights and obligations under the agreement to you to transfer a single notification to you to a third party.
4. 13.4 If and to the extent that any provision of the general terms and conditions is declared null and void or annulled, the other provisions of these general terms and conditions will remain in full Tha Dogg House will then establish a new provision to replace the void/nullified provision, whereby the scope of the void/nullified provision will be taken into account as much as possible.

14. Governing Law

1. Agreements, and all non-contractual obligations arising therefrom, between Tha Dogg House and the consumer to which these general terms and conditions apply, are exclusively governed by Dutch law.